How often have you found yourself in a discussion with someone, which soon became heated or downright personal? You both left feeling spun up, wounded, and frustrated. What was it about? How did you feel after? The fact is, even at work, heated discussions happen.
Where there’s heat there’s likely misunderstanding. Your disagreement could have been about anything but the intended topic. For all you (and your enemy forces) know, you were arguing about the color yellow. It can likely be that far off the intended topic.
Next time a discussion goes awry, think about what happened and what it was about. If it became more about “yellow,” try reframing the discussion and talk again.
– Janice Pollard and Jackie Trepanier